This is a contract between:

COINPASS Ltd ("COINPASS"), a private limited company incorporated in England and Wales, company number 11164834 whose registered office is Andrew James House, Bridge Road, Ashford, Kent, England, TN23 1BB and

You (the “User”) by signing up to use and open an account through or any of our associated websites, APIs, or mobile applications, agree that they have read, understood, and accept all of the terms and conditions contained in this Agreement, as well as the COINPASS privacy policy.

This Agreement (including documents incorporated by reference herein) comprises the entire agreement between you the User and COINPASS

Key Definitions

Digital Asset and/or Legal Tender (FIAT currencies)

"Legal Tender”

National currencies, that may be used in connection with a purchase or sale of Digital Assets

"COINPASS Account"

User account accessible via COINPASS Services where Funds may be stored on behalf of a User

"Digital Asset"

Crypto currencies and digital assets that may be purchased, sold or traded via COINPASS Services


Online account used to represent User’s digital assets and funds/legal tender balances.


A COINPASS customer who has opened a COINPASS Account

“User Funds”

Funds available in the E-Wallet for trading

“E-Currency Transaction”

Digital Asset transaction: made on the User’s instructions between the
User’s COINPASS Account E-Wallets and another E-Wallet (which is not part of the User’s COINPASS Account) in the User’s name or under the User’s control.

Coinpass Services

Coinpass provides Users with a simple and convenient way to trade digital assets ("COINPASS Services”), and to trade one type of digital asset for another type of digital asset. Users may also use COINPASS services to purchase and sell digital assets directly from and to COINPASS. The following COINPASS Services are provided to Users by COINPASS:

  1. An online digital wallet enabling Users to store digital assets & legal tender "E-Wallet"
  2. One or more online digital currency E-Wallets enabling Users to store, track, transfer, and manage balances of certain supported digital assets.
  3. A Digital Asset conversion service enabling Users to buy and sell Digital Assets
  4. Certain “FIAT Transactions” enabling Users to send and receive User Funds.
  5. Digital currency exchange enabling Users to obtain prices for transacting in Digital Assets
  6. A full list of COINPASS UK's fees can be found on Fees Schedule
Trading Risks

Trading cryptoassets (“Cryptocurrencies”) involves significant risk and can result in substantial losses of the customer invested capital. Customers should not invest more than they can afford to lose and should ensure that they fully understand the risks involved. Customers should therefore carefully consider whether trading or holding cryptoassets is suitable in light of their own financial situation and attitude to risk.

Cryptoassets are very high risk, speculative investments.  When investing in cryptoassets, you will not have access to the Financial Ombudsman Service (FOS) or the Financial Services Compensation Scheme (FSCS) if something goes wrong. Investors in cryptoassets should be aware and prepared to potentially lose some or all of the money invested. Investors should also be aware that failure of the trading and safekeeping platform could also lead to a loss of funds invested.

Customer should also be aware that Coinpass use third party banking providers (Enumis Limited and BCB payments Limited) for safekeeping of FIAT balances, failure of these providers could also lead to a loss of funds invested.

COINPASS do not make any representations or recommendations regarding the advisability or otherwise of trading in cryptoassets or any particular transaction. Investors should also be aware that failure of the trading and safekeeping platform could also lead to a loss of funds invested.

Coinpass Account

For Users to be eligible to for a COINPASS account and to use the COINPASS Services, the must be at least 18 years old. In addition, Users further represent and warrant that they:

  1. have not previously been suspended or removed from using COINPASS Services;
  2. have full power and authority to enter into this agreement and in doing so will not violate any other agreement to which they are a party;
  3. are located in, or under the control of, or a national of, or a resident of a Permitted Jurisdiction;
  4. will not use COINPASS Services if any applicable laws in the User’s local jurisdiction prohibit the User from doing so in accordance with these attached terms;
  5. will not engage in illegal activities, lie, or do anything that would cause damage to COINPASS services or systems;

COINPASS may restrict or prohibit use of the COINPASS Services in certain foreign jurisdictions (Restricted Locations). If Users are registering to use the Services on behalf of a legal entity, they represent and warrant that: the legal entity is duly organized and validly existing under the applicable laws of the jurisdiction of its organization; and that the user is duly authorized signatory for the legal entity to act on its behalf.

In order to use the COINPASS Services, Users will need to register for a COINPASS account ("COINPASS Account") by providing their name, e-mail address, password, and accepting the terms of this Agreement and our Privacy Policy. COINPASS may, in its sole discretion, refuse to open a COINPASS Account for a User, or limit the number of COINPASS Accounts that a user may hold.

When Users create a COINPASS Account, they agree to:

  1. Create a strong password and provide accurate and truthful information;
  2. Maintain and promptly update the COINPASS account information;
  3. Maintain the security of the COINPASS Account by protecting the password and restricting access;
  4. Promptly notify COINPASS if they discover or otherwise suspect any security breaches;
  5. Take responsibility for all activities that occur under the account and accept all risks of any authorized or unauthorized access;

Users agree to provide COINPASS with the information COINPASS request for the purposes of identity verification and the detection of money laundering, terrorist financing, fraud, or any other financial crime and permit us to keep a record of such information.

Users will need to complete certain verification procedures before they are permitted to use and access one or more of COINPASS Services. Information COINPASS request may include certain personal information, including, but not limited to the username, address, telephone number, e-mail address, date of birth, taxpayer id, government id, and bank information. In providing COINPASS with this or any other information that may be required, the User confirms that the information is accurate and authentic. Users agree and are responsible to info COINPASS of any changes to the information they provide to COINPASS.

Users grant COINPASS permission to make inquiries, directly or through third parties, to verify User’s identity or protect the User against fraud or other financial crime, and to take action COINPASS reasonably deem necessary based on the results of such inquiries. When COINPASS make inquiries, the User acknowledges and agrees that personal information may be disclosed to credit reference and fraud prevention or financial crime agencies. The verification process may, on occasion delay the User from using further COINPASS Services and/or before permitting the User to complete transactions.

COINPASS may require Users to submit additional information about themselves or business. COINPASS reserve the right to charge Users costs and fees associated with such Enhanced Due Diligence. COINPASS will notify the User in advance.

Transaction Services

Users can load funds into their online account using one of the payment methods available via the COINPASS Site (, such as a credit or debit card, or bank transfer. When Users "load" User funds, the Users’ online account is updated to reflect the deposit received. The online account is not a deposit account which therefore means that User funds will not be afforded protected by the Financial Services Compensation Scheme. COINPASS hold funds received in the COINPASS designated account with a regulated financial institution. User funds held by coinpass do not earn any interest.

Users are solely responsible for their External Account, and Users agree to comply with all terms and conditions applicable to any External Account. Timing associated with loading funds depend in part upon the performance of third parties responsible for maintaining the applicable External Account, COINPASS makes no guarantee regarding the amount of time it may take to load Funds into a User COINPASS Account.

Users can make redemptions of all or part of the User funds held in their E-Wallet at anytime by selecting the relevant option in the COINPASS Site and following the instructions. Funds will be transferred to the bank account the User has registered with COINPASS. On termination, COINPASS will repay any User funds remaining in the User’s E-Wallet and transfer funds to the User’s bank account registered with COINPASS. COINPASS may conduct checks for the purposes of preventing fraud, money laundering, terrorist financing and other financial crimes. This on occasion may mean Users are prevented or delayed from withdrawing User funds.

Users will be able to see their E-Wallet balance and their transaction history using the COINPASS Site, this will include:

  1. The amount (and currency) of each Digital Currency Purchased;
  2. Reference to identify the payer and / or payee (as appropriate);
  3. Any fees charged or associated with the transaction;
  4. The exchange rate where appropriate, and the amount in the base currency;
  5. Date of each Digital Currency Purchase;

Instructions received on a non-business day or after 4:45 pm (GMT) on a business day may be treated as if they were received by COINPASS on the following business day.

To purchase Digital Assets using User funds, Users must follow the relevant instructions on the COINPASS Site. A purchase of Digital Asset using User funds should occur on the business day COINPASS receive the Users’ instructions.

On receipt by COINPASS from Users giving instructions to purchase Digital Assets using Users' funds, those instruction cannot be withdrawn, Users consent to that purchase.

Where a purchase of Digital Assets and / or redemption of User funds is initiated from an E-Wallet using User’s credentials, COINPASS will assume that the User authorised such transaction, unless the User notifies COINPASS otherwise prior to the transaction occurring. If Users believe a particular transaction was incorrectly carried out, Users must contact COINPASS as soon as possible and no later than 1 month after the relevant transaction occurred, either by email to or by phone on: +44 203 475 9316. COINPASS are not responsible for any claim for unauthorised or incorrect transactions unless Users have notified COINPASS in accordance with this agreement prior to the transaction occurring.

If an unauthorised transaction occurs, COINPASS will endeavour to refund the User the amount of that transaction within three business days and restore the User’s E-Wallet to the state it would have been had the unauthorised transaction not taken place. Please note if you as the User are fraudulent or intentionally negligent in carrying out obligations under this Agreement, Users will be liable for all resultant losses incurred by them as the User.

Users will also be liable for the first £250 of any losses incurred in respect of an unauthorised transaction which arises from the use of a lost or stolen credentials. If a dispute between COINPASS and the Users occurs regarding an unauthorised transaction, COINPASS may at its own discretion temporarily credit a Users’ E-Wallet whilst COINPASS settle the dispute. User will also be liable to COINPASS for any User funds they have transferred which was temporarily credited to the Users E-Wallet.

Transaction made incorrectly (by an error by COINPASS) shall be refunded to User in full without undue delay and restore the User’s E-Wallet to the state in which it would have been had the transaction not have taken place. Irrespective of any liability associated with a User’s request, COINPASS will endeavour to trace any incorrect or incomplete transaction initiated by the User at no cost. However, COINPASS cannot guarantee that they will be able to trace such transactions.

Users may appoint appropriately regulated third parties to access their E-Wallet. If Users do, they should be aware that by virtue of such access, that third party may access their transactional and other data, and / or may initiate transfers from their E-Wallet.

COINPASS may refuse access to regulated third parties for objectively justified and duly evidenced reasons relating to unauthorised or fraudulent access to a User’s E-Wallet. In such cases, unless COINPASS are prohibited by applicable law, COINPASS will inform Users that that third party's access has been denied and the reasons why. COINPASS will permit access again once COINPASS are satisfied that the reasons for refusing access no longer exist.

Users give explicit consent to COINPASS accessing, processing and retaining any personal information provided to us for the purposes of COINPASS providing services. This consent is not related to, and does not affect, any rights or obligations COINPASS or the User have in accordance with data protection laws and regulations.

Users can withdraw their consent to COINPASS providing payment processing services at anytime by closing their account with COINPASS. However, COINPASS may retain and continue to process Users’ personal information for other purposes. Users should refer to COINPASS Data Protection section and the Privacy Policy further information about how COINPASS process Users’ personal data, and the rights Users have in respect of this.

Crypto Services

Users' COINPASS Account - E-Wallets enables Users to make deposits, withdrawals and transfers: 

(a) For fiat currency or Digital Assets): between the User’s COINPASS Account E-Wallets;

(b) For Digital Assets: between the User’s COINPASS Account E-Wallets and other E-Wallets in the User’s name or under the User’s control;

(c) For fiat currency: between the User’s COINPASS Account E-Wallet and the User’s bank account or other payment method in the User’s own name.

All fiat currency balances are stored in Coinpass’ name at a third-party banking provider for safekeeping (Enumis Limited and BCB Payments limited).

A Digital Asset transfer made on the User’s instructions between the User’s COINPASS Account E-Wallets and another E-Wallet in the User’s name or under the User’s control which is not part of the User’s COINPASS Account is known as an "E-Currency Transaction".

Users cannot make transfers from or into to their COINPASS Account E-Wallets (whether fiat currency or Digital Assets) into or from any third party’s E-Wallet or bank account or other payment method.

Users acknowledge and agree that COINPASS is not acting as the User’s broker, intermediary, agent, or advisor or in any fiduciary capacity when executing E-Currency Transactions. No communication between the parties or information provided to Users shall be considered or construed as advice.

COINPASS will process E-Currency Transactions in accordance with the instructions COINPASS receive from a User. Digital Asset withdrawal and deposit Instructions, must be made with an E-Wallets under the direct control or owned by that User. Users should verify all transaction information prior to submitting instructions to COINPASS. E-Currency Transactions cannot be reversed once the instructions to transfer Digital Assets from the User’s E-Wallet once COINPASS has submitted those instructions to the relevant Digital Currency network.

Once submitted to a Digital Currency network, an E-Currency Transaction will be unconfirmed for a period of time pending sufficient confirmation of the transaction by the Digital Currency network. An E-Currency Transaction is not complete while it is in a pending state. Digital Assets associated with E-Currency Transactions that are in a pending state will be designated accordingly and will not be included in the User’s COINPASS Account E-Wallet balance.

Once a User executes an E-Currency Transaction, a confirmation will be electronically made available via COINPASS Services detailing the particulars of the E-Currency Transaction. Users acknowledge and agree that the failure of the Services to provide such confirmation shall not prejudice or invalidate the terms of the E-Currency Transaction.

COINPASS may charge network fees to process an E-Currency Transaction. COINPASS calculate the network fee at their discretion, although COINPASS will always notify Users of the network fee at or before the time a User authorise the E-Currency Transaction. A full list of COINPASS UK's fees can be found on the COINPASS Fee Schedule.

Please note COINPASS may refuse to process or may suspend or cancel any pending E-Currency Transaction as required by law or any court or other authority to which COINPASS is subject in any jurisdiction, or where COINPASS reasonably believes that an E-Currency Transaction is or may be unlawful, or contrary to applicable regulation, or good practice or inconsistent with COINPASS’ anti-money laundering and terrorist financing policies.

COINPASS E-Currency Transactions are available only in connection with those digital assets that COINPASS supports. Under no circumstances should Users attempt to use their E-Wallet to store, send, request, or receive Digital Assets in any form that COINPASS do not support. COINPASS assume no responsibility or liability in connection with any attempt by a User to use their E-Wallet for unsupported Digital Assets.

COINPASS securely store Digital Assets private keys, which are the means by which Users can securely approve an E-Currency Transaction. COINPASS securely store private keys under their control using a combination of online and offline storage. As a result, it may be necessary for COINPASS to retrieve certain information from offline storage in order to facilitate an E-Currency Transaction in accordance with a User’s instructions. Users therefore acknowledge that this may delay the initiation or crediting of E-Currency Transactions.

COINPASS do not own or control the underlying software protocols which govern the operation of Digital Assets supported on the COINPASS platform. The underlying protocols are open source and anyone can use, copy, modify, and distribute them. COINPASS assume no responsibility for the operation of the underlying protocols and COINPASS are not able to guarantee their functionality, security, or availability.

Users acknowledge and accept the risk that underlying software protocols relating to any Digital Assets Users store in their E-Wallet may change. COINPASS where possible, may provide Users with notices or alerts. It is the User’s responsibility to make themselves aware of, and consider how to deal with, upcoming changes. In the event of a change, there is a risk that COINPASS may need to temporarily suspend operations in relation to that change without providing advance notice to Users.

Exchange Services

The Digital Currency Exchange Service enables Users to buy Digital Assets using:

  1. User Funds from / into the User’s E- Wallet; and / or
  2. Legal Tender supported by COINPASS.

Users may purchase or sell supported Digital Assets via their E- wallet. The purchase or sale authorises COINPASS to debit or credit the COINPASS account accordingly, COINPASS will attempt to reflect the purchase or sell as promptly as possible.

Users may purchase supported Digital Currency by linking a valid payment method, such as a credit or debit card, to their E-Wallet. Users authorise COINPASS to debit funds using a User’s selected payment method(s) to complete their purchase. Although COINPASS will attempt to deliver Digital Assets to Users as promptly as possible, funds must be cleared in the User’s E-Wallet before the status of their E-Currency transaction is shown as complete and is delivered to the User’s E-Wallet.

Users may sell Digital Assets in exchange for Legal Tender supported by COINPASS. COINPASS will send these instructions as soon as reasonably possible.

Users clicking the "Buy" or "Sell" button on the COINPASS Site, are authorising COINPASS to initiate the transaction at the quoted Buy Price or Sell Price and agree to any associated Exchange Rate Fees.

User cannot cancel, reverse, or change any transaction marked as complete or pending. If the payment is not successful or if the payment method has insufficient funds, Users by default authorise COINPASS, in its sole discretion, either to cancel the transaction or to debit the Users’ other payment methods, including balances on the User’s E-Wallet, in any amount necessary to complete the transaction. User’s are responsible for maintaining an adequate balance and/or sufficient credit limits in order to avoid insufficient funds, or similar fees charged by a User’s payment provider.

COINPASS will make best efforts to fulfil all purchases of Digital Assets, but in some circumstances, COINPASS may be unable to confirm, COINPASS will notify the User and seek their approval to re-attempt the purchase at the current Exchange Rate.

Purchase or sale of Digital Assets using User funds or Legal Tender is subject to a fee (an "Exchange Rate Fee"). The applicable Exchange Rate Fee will be displayed in the User’s account prior to each transaction and is stated in each receipt COINPASS issue to the Users. A full list of COINPASS fees can be found on our Fee Schedule.

COINPASS may refuse to complete, suspend, cancel or reverse a transaction a User has or block/terminate access to any or all of the COINPASS Services, for any reason, including but not limited to:

  • Users of a COINPASS Account are subject to:
    1. pending litigation
    2. investigation
    3. government proceeding
    4. risk of legal or regulatory non-compliance associated with a Users’ Account activity
  • COINPASS are required to do so by applicable law to which COINPASS are subject in any jurisdiction;
  • COINPASS reasonably suspect a User of acting in breach of this Agreement;
  • COINPASS reasonably suspect a User to have breached a COINPASS, or Conditional Use;
  • COINPASS have concerns that a transaction is erroneous;
  • COINPASS have concerns about the security of the User’s COINPASS Account;
  • COINPASS suspect the COINPASS Services are being used in a fraudulent or unauthorised manner;
  • COINPASS suspect money laundering, terrorist financing, fraud, or any other financial crime;
  • COINPASS suspect that the valid payment method linked to the Users E-Wallet is declined;
  • User actions that mean COINPASS suspect the User of abusing the COINPASS services;

COINPASS will refuse to complete a transaction that is authorised where there are insufficient User funds in the User’s E-Wallet or insufficient Digital Assets in their E-Wallet to cover the transaction including associated fees at the time that COINPASS receive notification of the transaction.

Should COINPASS refuse to complete a transaction or suspend all COINPASS services, COINPASS will provide Users with a notice for our actions and the reasons for such actions. Should COINPASS refuse to complete a transaction or suspend a Users’ COINPASS Account COINPASS will lift the suspension as soon as reasonably practicable once a resolution has been reached. COINPASS are under no obligation to reinstate a transaction at the same price or on the same terms as before any suspension occurred.

COINPASS may suspend, restrict, or terminate User’s access to any or all of the COINPASS Services and/or deactivate or cancel a User’s COINPASS Account, without reason by giving Users one month’s notice. Users agree that COINPASS are under no obligation to disclose the details of the termination.

On termination of this Agreement, unless prohibited by applicable law to which COINPASS is subject in any jurisdiction, a User may transfer Digital Assets or any Legal Tender balance in the E-Wallet(s) for up to a period of 60 (sixty) days after termination.

User may close their COINPASS Account at any time by withdrawing all balances and funds and informing COINPASS via the website, there are no charges for closing or cancelling a COINPASS Account, although Users will be required to pay any outstanding amounts owed on the account. Users authorise COINPASS to cancel or suspend any pending transactions at the time of cancellation.

trading rules & Conditions

The following are a set of Trading Rules andconditions that govern the placing of orders on any of the coinpass tradingplatforms (Instant, Mobile, Trade), and are supplementary to the coinpass termsand conditions. Users should be aware ofwhich order types are available on which coinpass platform.

Orders Types

Users can place an Order as either a “Limit Order”, “Market Order” or a “Stop Loss Order”. Not all order types are available on all coinpass platforms. Maker Orders or Stop Orders can be cancelled if they are not “Filled” and there are no fees charged for cancelling these Orders.

  • Market Orders: Market Order is an order to buy or sell a crypto asset at the market's current best available price. A market order typically ensures an execution but it does not guarantee a specified price. Market orders and posted immediately onto the order book and consider as a “Taker Order”. Please note market orders are influenced by the liquidity on the Order Book at the time when the market order was placed. Market Orders could Fill at a price less favourable than the last recent trade price and, in some cases, this could result in large price changes ‘slippage’.
  • Limit orders: Limit Orders set the maximum or minimum price at which to complete a transaction. Limit Orders typically act as “Resting Orders” to buy or sell a crypto asset automatically, and are executed when the limit price is attained/reached. Users should be aware execution is on a best-efforts basis and could result in price “slippage” as the order when released is treated as a market order to be executed at the prevailing price at the time.
  • Stop Loss Orders: Stop-loss order is an order placed to sell a crypto asset when it reaches a certain price. Stop-loss orders are used typically to limit a client’s loss on a position in a crypto asset. They differ from Limit orders in that the crypto asset can be executed immediately at the Stop Loss Order price but the order is not released until the market price is reached to close off an existing position.

    To place an Order with coinpass a user must have available FIAT funds or crypto Assets to cover the order and any applicable fees. On the placement of any order FIAT funds or crypto assets sufficient to cover that order are removed from available user balances. 

    Orders once posted will remain on the order book until cancelled by the user or coinpass, Time in Force Instruction expiry, or it is completely filled by one or more orders placed by another user at the same price. All Order types are subject to coinpass minimums and maximum order sizes Market Orders as determined by the user account profile.

Fees and Settlement

Coinpass charge a platform fee. The platform fee is linked to the user’s account profile and can be viewed on The fee is charged as a percentage of volume filled. The platform fee charged is debited as a user places an order, and the available balance is adjusted after each trade. Fee discounts are available to all users based on prior trades executed.

Coinpass settles all Filled Orders immediately and this is reflected in the user available balances (Crypto and FIAT Funds). Users can then withdraw FIAT Funds and crypto-assets subject to daily withdrawal limits and user account verification requirements.

Order Book Integrity

 All order that are filled will not be amend or changed unless:

  • Coinpass is compelled to do so to comply with any applicable law or regulation, this could include where Coinpass is required to suspend or terminate a User’s Coinpass Account.
  • Users have placed or executed orders that coinpass in its sole discretion suspect that they have engaged in abusive use of the platform or used connectivity to the platform in an unreasonable fashion.
  • Coinpass suspects a user of market or coinpass platform manipulation
  • Technical issues, where orders or trades did not occur in an orderly fashion or in accordance with the coinpass trading rules and conditions.
  • Clearly erroneous Trades with respect to obvious errors with respect to price, quantity, or any other parameters.
  • Coinpass also reserve the right to take any action deemed appropriate to preserve market and order book integrity. Example of such actions include but not limited to:
    1. Changing of fatfinger trading throttles
    2. Amendment of risk parameters
    3. Cessation of tradingon the coinpass platform
    4. Restricting user access
    5. Restricting order or cancelling resting orders
    6. or any other actions deemed to be in the best interest of the market.

Users are prohibited from engaging in Market Manipulation. Market Manipulation is defined as actions taken by any market participant or a person or user acting in concert with a participant which are intended to:

  • Deceive or mislead other users;
  • Artificially control or manipulate the price or trading volume of a crypto asset; or
  • Aid, abet, enable, finance, support, or endorse either of the above.
  • Market Manipulation specifically includes, without limitation: front-running, wash trading, spoofing, layering, churning, and quote stuffing.

Users are not able to place an Orders which would result in self-execution. If two Orders of the same quantity would result in self-execution, both Orders are cancelled.

If two Orders of different quantities would result in self-execution, the smaller Order is cancelled and the larger order is decremented by an amount equivalent to the smaller quantity. The remainder of the larger order remains Open.

Order Book Priority

Access to Coinpass order book is “Pari passu” for all users. Coinpass does not provide prioritized access to any user. Coinpass operate a “First Come First Serve” basis. This means that each time an order is posted that order is matched with the earliest in time order at the best price on the Order Book. All Users accessing the Coinpass platform are subject to the same Price-Time Priority. Please note an order may be matched with a number of corresponding Orders at the same price.

Taker Orders are matched with the best available existing Maker Orders. This means that a Limit Order placed outside the market(i.e., a sell Order below the highest existing buy Order, or a buy Order above the lowest existing Sell Order) will be Filled by the best available existing Order rather than an existing Order with the same price as the Limit Order.

Coinpass trades its own capital, and any internal user is subject to the same rule of “First Come First Serve basis as all other users. Coinpass policies also prohibit all Coinpass employees from using inside, corporate or proprietary information to trade crypto assets. All Employees are required to trade Coinpass only supported assets on Coinpass products.

Maintenance and Interruptions

On Occasions Coinpass suspend trading temporarily for maintenance or upgrades. Coinpass will notify all users via support of any schedule maintenance detailing:

  • Scheduled Time
  • Duration
  • Platform Services effected

Once maintenance has been completed users are notified. Resting limit orders at COINPASS discretion maybe cancelled coinpass will ensure to notify any user.

If technical issue occurs, stopping users to place or cancel Orders or access the platform via any permissible means Coinpass may, in its discretion, take one or more of the following actions:

  • Disabling access to the platform including API’s
  • Temporarily suspending all services or partial services
  • Cancelling open orders
  • Disabling access to the order book
  • Disabling the Coinpass Trade or other platformAPIs.
  • Disabling access to the Web Interface

If access to the coinpass platform is unavailable for 10 minutes or more coinpass will endeavour to cancel any resting orders.

Data Protection

Users acknowledge that COINPASS may process personal data in relation to each User, and personal data associated with other individuals, in connection with this Agreement, or the COINPASS Services. Accordingly, User represent and warrant that:

  1. disclosure to COINPASS of any personal data relating to individuals other than yourself as the User was or will be made in accordance with all applicable data protection and data privacy laws, and those data are accurate, up to date and relevant when disclosed;
  2. before providing any such personal data to COINPASS, Users have read and understood our Privacy Policy, and in the case of personal data relating to an individual other than the User, the User has provided a copy of that Privacy Policy to that individual; and
  3. if from time-to-time COINPASS provide Users with a replacement version of the Privacy Policy, Users will promptly read that notice and provide a copy to any individual whose personal data has been provided to COINPASS.

If Users enter a dispute with one or more Users of the COINPASS Services, Users agree that neither COINPASS, our affiliates or service providers, any of our respective officers, directors, agents, employees and representatives will be liable for any claims, demands and damages (actual and consequential) of any kind or nature arising out of or in any way connected with such disputes.

Users also agree to indemnify COINPASS, our affiliates and service providers, and each of our or their respective officers, directors, agents, employees and representatives, in respect of any costs (including attorneys' fees and any fines, fees or penalties imposed by any regulatory authority) that have been reasonably incurred in connection with any claims, demands or damages arising out of or related to the User’s breach and / or our enforcement of this Agreement including without limitation the Users breach of the following:

  1. Restricted Uses (Appendix 1)
  2. or User violation of any law, rule or regulation, or the rights of any third party

COINPASS shall only be liable to Users for loss (including a partial or total loss or reduction in value) or damage caused directly and reasonably foreseeable by COINPASS breach of this Agreement and our liability in these circumstances is limited as set out below.

Neither COINPASS, any affiliates or service providers, any of COINPASS respective officers, directors, agents, employees nor representatives, will be liable for any amount greater than the combined value of the Digital Assets / User’s funds on deposit in Users’ E-Wallet at any given time. When considering a specific claim relating to a specific transaction this sum shall be limited to the amount of the transaction in dispute. (Maximum Liability)

In addition to the maximum liability, in no event shall COINPASS, their affiliates or service providers, or any of COINPASS or their respective officers, directors, agents, employees or representatives, be liable for any of the following types of loss or damage arising under or in connection with this Agreement or otherwise:

  1. That does not stem directly from our breach of this Agreement;
  2. Which is in excess of that which was caused as a direct result of our breach of this Agreement;
  3. Goodwill; any loss of business or opportunity, customers or contracts; any loss or waste of overheads, management or other staff time; or any other loss of revenue or actual or anticipated savings;
  4. Use of hardware, software or data and / or any corruption of data; including but not limited to any losses or damages arising out of or relating to any inaccuracy, defect or omission of digital currency price data; any error or delay in the transmission of such data; and / or any interruption in any such data;
  5. Expected revenue or gains, including any loss of anticipated trading profits and / or any actual or hypothetical trading losses. (note if a claim is that COINPASS failed to process a buy or sell transaction properly, User damages are limited to no more than the combined value of the supported Digital Assets / User Funds at issue in the transaction, and that Users may not recover for any "loss “of anticipated trading profits or for any actual trading losses made as a result of the failure to buy or sell;

Limitation of liability is subject to any obligations that COINPASS have under applicable law and regulation, including our obligation to exercise reasonable care and skill in the provision of the COINPASS Services. Nothing in this Agreement shall limit our liability resulting from our fraud or fraudulent misrepresentation, gross negligence, deliberate misconduct, for death or personal injury resulting from either COINPASS or COINPASS subcontractor's negligence.

The COINPASS services are provided on an "as is" and "as available" basis without any representation or warranty, whether express or implied to the maximum extent permitted by applicable law: specifically, COINPASS disclaim any implied warranties of title, merchantability, fitness for a particular purpose and/or non-infringement. COINPASS do not make any representations or warranties that access to the COINPASS Site, any of the COINPASS Services, or any of the materials contained therein, will be continuous, uninterrupted, timely, or error-free.

Users acknowledge that there are risks associated with utilising an Internet-based trading system including, but not limited to, the failure of hardware, software, and Internet connections. Users acknowledge that COINPASS shall not be responsible for any communication failures, disruptions, errors, distortions or delays the Users may experience when trading via the Services, howsoever caused.

COINPASS make no representations about the accuracy or completeness of historical Digital Asset price data available on the COINPASS Site. COINPASS will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards, and cheque issuances are processed in a timely manner but COINPASS make no representations or warranties regarding the amount of time needed to complete processing which is dependent upon many factors outside of our control.

COINPASS is not liable for any damage or interruptions caused by any computer viruses, spyware, scareware, Trojan horses, worms or other malware that may affect the User’s computer or other equipment, or any phishing, spoofing or other cyber-attack.

COINPASS are not liable for any breach of the Agreement where the breach is due to abnormal and unforeseeable circumstances beyond our control, the consequences of which would have been unavoidable despite all effects to the contrary, nor are COINPASS liable where the breach is due to the application of mandatory legal rules.


If Users have any questions, or complaints, contact us via the website. When Users contact COINPASS please provide name, address, and any other information COINPASS may need to identify you as the User, and any transactional information if the query relates to a trade.

In the event of a complaint, a support person will consider a complaint brought to their attention by a User. The support officer will consider the complaint without prejudice based on the information provided by the User. Within 20 business days of our receipt of the User’s complaint the support officer will address all points raised in the complaint by sending the User an e-mail in which COINPASS will detail the following;

  1. offer to resolve the complaint in the way requested;
  2. make a determination rejecting the complaint and the justifications for doing so; or
  3. offer to an alternative remedy for the complaint.

Should the support officer require more time they will send the User a holding reply indicating the reasons for a delay in answering the complaint and specifying the deadline by which the Officer will respond to the complaint. Resolution offers become binding on both parties once accepted by all. An offer of resolution will not constitute any admission by COINPASS of any wrongdoing or liability regarding the subject matter of the complaint.

Electronic Signature and Consent

This policy agreement describes how COINPASS delivers communications to the User electronically. COINPASS may amend this policy at any time by providing a revised version on our COINPASS website. The revised version will be effective at the time COINPASS post it. COINPASS will provide Users with prior notice of any material changes via our website.

General Terms and Conditions

This section applies to all transactions completed via COINPASS Services, including User purchase and/or sale of Digital Assets directly from COINPASS Services, and any transaction in which a User load Funds into their COINPASS Account.

COINPASS may, at any time and in their sole discretion, refuse any trade submitted via COINPASS Services, impose limits on the trade amount permitted via the Services or impose any other conditions or restrictions upon User’s use of the Services without prior notice. For example, COINPASS may limit the number of open orders that Users may establish via the Services or COINPASS may restrict trades from certain locations.

Accuracy of Information. User must provide any information required when creating a COINPASS Account or when prompted by any screen displayed within the Services. Users represent and warrant that any information they provide via the Services is accurate and complete. Users are responsible for keeping their email address and telephone number up to date in their Account Profile in order to receive any notices or alerts that COINPASS may send to them.

It is the User’s responsibility to determine whether, and to what extent, any taxes apply to any transactions they conduct through the COINPASS Services, and to withhold, collect, report and remit the correct amounts of taxes to the appropriate tax authorities. User transaction history is available through the User’s COINPASS Account.

COINPASS grant Users a limited, non-exclusive, non-transferable license, subject to the terms of this Agreement, to access and use the COINPASS Site, and related content, materials, information (collectively, the "Content") solely for approved purposes as permitted by COINPASS from time to time. Any other use of the COINPASS Site or Content is expressly prohibited and all other right, title, and interest in the COINPASS Site or Content is exclusively the property of COINPASS and its licensors. Users agree not to copy, transmit, distribute, sell, license, reverse engineer, modify, publish, or participate in the transfer or sale of, create derivative works from, or in any other way exploit any of the Content, in whole or in part. All logos related to the COINPASS Services or displayed on the COINPASS Site are trademarks or registered marks of COINPASS or its licensors. Users may not copy, imitate or use them without our prior written consent.

COINPASS intend to provide accurate and timely information on the COINPASS Site, the COINPASS Site (including, without limitation, the Content) may not always be entirely accurate, complete or current and may also include technical inaccuracies or typographical errors. In an effort to continue to provide Users with as complete and accurate information as possible, information may, to the extent permitted by applicable law, be changed or updated from time to time without notice, including without limitation information regarding our policies, products and services. Accordingly, Users should verify all information before relying on it, and all decisions based on information contained on the COINPASS Site are sole responsibility of Users, and COINPASS shall have no liability for such decisions. Links to third-party materials (including without limitation websites) may be provided as a convenience but are not controlled by COINPASS. Users acknowledge and agree that COINPASS are not responsible for any aspect of the information, content, or services contained in any third-party materials or on any third-party sites accessible or linked to the COINPASS Site.

In connection with User using the COINPASS Services, other Users and third parties, Users agree to comply with the Restricted Uses in Appendix 1.

COINPASS will notify of Users of any changes to the Agreement relating to COINPASS Services by email at least one month in advance. Once notified by the COINPASS site, Users will be deemed to have accepted the change if Users do not notify COINPASS prior to the date the change takes effect and continue to use the Services. If Users do not accept the change, the Agreement will terminate at the end of the one-month notice.

Users may also end the Agreement immediately and free of charge with effect at any time before the expiry of the one-month notice. COINPASS may make all other amendments to the Agreement by posting the revised Agreement on the COINPASS Site, indicating when the revised Agreement becomes effective. Copies of the most up-to-date version of the Agreement will be made available in the COINPASS Site at all times to Users.

Nothing in this Agreement shall be deemed or is intended to be deemed, nor shall it cause, either the User or COINPASS to be treated as the agent of the other party.

If Users suspect that their COINPASS Account or any of their security details have been compromised or they become aware of any fraud or attempted fraud or any other security incident (including a cyber-security attack) affecting you, the User, or COINPASS they must notify COINPASS Support as soon as possible by email at or by calling COINPASS on +44 203 475 9316. Users must take any steps that COINPASS reasonably require to reduce, manage or report any Security Breach. Failure to provide prompt notification of any Security Breach may be taken into account in our determination of the appropriate resolution of any matter.

If COINPASS hold User funds or Digital Assets, and COINPASS are unable to contact the User and have no record of their use of the COINPASS Services for multiple years, applicable law may require us to report the User funds or Digital Assets as unclaimed to the authorities in certain jurisdictions. COINPASS will endeavour to locate the User at the address shown in our records, but if COINPASS are unable to do so, COINPASS may be required to deliver any such User funds or Digital Assets to the authorities in certain jurisdictions as unclaimed. COINPASS reserve the right to deduct a dormancy fee or other administrative charges from such unclaimed funds, as permitted by applicable law.

This Agreement is personal to the User and therefore Users cannot transfer or assign rights, licenses, interests and/or obligations to anyone else. COINPASS may transfer or assign our rights licenses, interests and / or our obligations at any time, including as part of a merger, acquisition or other corporate reorganisation involving COINPASS.

This Agreement and any information or notifications that both parties need to provide should be in English.

User must not create security over their User funds or Digital Currency.

If any provision of this Agreement is determined to be invalid or unenforceable under any applicable law, this will not affect the validity of any other provisions. All provisions of this Agreement which by their nature extend beyond the expiration or termination of this Agreement, will continue to be binding and operate after the termination or expiration of this Agreement.

Unless otherwise indicated by COINPASS, all copyright and other intellectual property rights in all content and other materials contained on COINPASS website or provided in connection with COINPASS Services, including, without limitation, COINPASS logo and all designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, "COINPASS Materials") are the proprietary property of COINPASS or our licensors or suppliers and are protected by international copyright laws and other intellectual property rights laws.

This Agreement will be construed in accordance with and governed by the laws of the Country of England.

Users and COINPASS agree to arbitrate any dispute arising from these Terms and Services, except for disputes in which either party seeks equitable and other relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets or patents. Both parties agree to notify each other in writing of any dispute within thirty (30) days of when it arises.

Appendix 1: Restricted Use

Users may not use their COINPASS Account to engage in the following categories of activity. The specific types of use listed below are representative, but not exhaustive. If a User is uncertain as to whether or not the use of COINPASS Services is restricted, please submit a request via the COINPASS site to support.

Opening a COINPASS Account, a User confirms that they will not use the Account to do any of the following:

  1. Use any robot, spider, crawler, scraper or other automated means or interface not provided by us to access COINPASS Services or to extract data.
  2. Conduct an activity which would violate, or assist in violation of, any law, statute, ordinance, regulation or sanctions programs administered in the countries where COINPASS conducts business.
  3. Attempt to circumvent any content filtering techniques COINPASS employ or attempt to access any service or area of our services that Users are not authorized to access.
  4. Initiate actions which impose an unreasonable or disproportionately large load on COINPASS infrastructure, or detrimentally interfere with, intercept, or expropriate any system, data, or information; transmit or upload any material to the COINPASS Site that contains viruses, trojan horses, worms, or any other harmful or deleterious programs; attempt to gain unauthorised access to the COINPASS Site, other COINPASS Accounts, computer systems or networks connected to the COINPASS Site, through password mining or any other means; use COINPASS Account information of another party to access or use the COINPASS Site.
  5. Purposely interfere with another individual's or entity's access to or use of any COINPASS Services; defame, abuse, extort, harass, stalk, threaten or otherwise violate or infringe the legal rights of others; incite, threaten, facilitate, promote, or encourage hate, racial intolerance, or violent acts against others; harvest or otherwise collect information from the COINPASS Site about others, including without limitation email addresses.
  6. Commit an act which operates to defraud COINPASS, COINPASS Users, or any other person; provide any false, inaccurate, or misleading information to COINPASS
  7. Engage in transactions involving items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the law, including but not limited to sales, distribution, or access to counterfeit music, movies, software, or other licensed materials without the appropriate authorisation from the rights holder; use of COINPASS intellectual property, name, or logo, including use of COINPASS trade or service marks, without express consent from COINPASS or in a manner that otherwise harms COINPASS or the COINPASS brand; any action that implies an untrue endorsement by or affiliation with COINPASS.

Appendix 2: Electronic Communications

Users agree and consent to receive electronically all communications, agreements, documents, notices and disclosures (collectively, "Communications") that COINPASS provide in connection with their COINPASS Account and their use of COINPASS Services. COINPASS will provide these Communications to the User by posting them on the COINPASS website, emailing them to the User at their primary email address.

It is the User’s responsibility to provide COINPASS with a true, accurate and complete e-mail address and their contact information, and to keep such information up to date. Users understand and agree that if COINPASS sends an electronic Communication but the User did not receive it because their primary email address on file is incorrect, blocked, or the User are otherwise unable to receive electronic Communications, COINPASS will be deemed to have provided the Communication to the User.