You (the “User” or "you"); and Coinpass Limited ("Coinpass", "we", "our" or "us"), a private limited company incorporated in England and Wales, company number 11164834 whose registered office is Office 48, The Cobalt Building, 1600 Eureka Park, Lower Pemberton, Ashford, Kent, England, TN25 4BF, (the “Agreement”).
By signing up to use and open an account through www.coinpass.com or any of our associated websites, application programming interfaces, or mobile applications (collectively the “Coinpass Platform”), you agree that you have read, understood, and accept all of the terms and conditions contained in this Agreement, as well as our Privacy Policy, Cookie Policy, and Data Protection Policy.
This Agreement (including documents incorporated by reference herein) comprises the entire agreement between you as the User and Coinpass.
This Agreement and the Coinpass Services are available to customers who are located in, are under the control of, are a national of, or a resident of one of the following Permitted Jurisdictions. For the avoidance of doubt, the Coinpass Services are not available in any of the following Restricted Jurisdictions.
TRADING RISKS
Trading crypto assets involves significant risk and can result in substantial losses of your invested capital. The User should not invest more than they can afford to lose and should ensure that they fully understand the risks involved. The User should therefore carefully consider whether trading or holding Cryptocurrencies is suitable considering their own financial situation and attitude to risk. Investments in Cryptocurrencies are not covered by the Financial Ombudsman Service or subject to protection under the Financial Services Compensation Scheme. Coinpass does not make any representations or recommendations regarding the appropriateness or otherwise of trading in Cryptocurrencies or any particular transaction.
In this Agreement, the following terms have the following meanings:
Coinpass Account Information: The User's full name, email address, postal address, telephone number, date of birth and bank account information that is provided by the User when registering for an account.
Coinpass Account: A User's membership account that allows the user to use the Coinpass Services.
Coinpass Services: Services provided by Coinpass to the User as outlined in the Coinpass Services section.
Coinpass Verification Process: The process by which Coinpass will verify the User's identity and account information prior to completing the account registration process.
Digital Assets: Crypto and digital currencies supported on the Coinpass Platform that may be purchased, sold, or traded.
Digital Asset Exchange Services: Services offered by Coinpass enable the User to obtain prices for the purchase and sale of Digital Assets.
E-Currency Transaction: A Digital Asset transaction made on the User’s instructions between the User’s Coinpass Account E-Wallets and another E-Wallet (which is not part of the User’s Coinpass Account) in the User’s name or under the User’s control.
E-Wallet: An online digital wallet enabling the User to store Digital Assets and Legal Tender balances.
Exchange Rate: The price in FIAT currency of a supported Digital Asset, as quoted on the Coinpass Platform as a price to buy or as a price to sell a Digital Asset.
Legal Tender: National currencies that may be used in connection with a purchase or sale of Digital Assets.
User Funds: The funds available in the User's Coinpass Account E-Wallet that are available for trading.
In this Agreement: (a) the headings are included for convenience only; (b) the expressions "including", "include", "in particular", "for example" and any similar expressions shall not limit the preceding words; (c) words in the singular shall include the plural and vice versa, references to any gender shall include all genders and references to legal persons shall include natural persons and vice versa; and (d) references to any statute or statutory provision will, unless the context otherwise requires, be construed as including references to any amended and/orreplacement statute or statutory provision.
Coinpass provides Users with a simple and convenient way to trade digital assets ("COINPASS Services”), and to trade one type of digital asset for another type of digital asset. Users may also use COINPASS services to purchase and sell digital assets directly from and to COINPASS. The following COINPASS Services are provided to Users by COINPASS:Coinpass shall make the following services available to the User (Coinpass Services):
The User agrees to comply with the provisions set out in Schedule 1 around Restricted Uses and shall not attempt to carry out any such Restricted Uses (as may be updated by Coinpass from time to time in writing).
The User further agrees to comply with the Trading Rules & Conditions set out in Schedule 2 (as may be updated by Coinpass from time to time in writing).
Coinpass may at its sole discretion refuse to complete, suspend, cancel, or reverse a transaction the User has made or has instructed Coinpass to make, or terminate or temporarily suspend access to any or all of the Coinpass Services, for any reason, including but not limited to where:
Coinpass has concerns that a transaction is erroneous;
Coinpass has concerns about the security of the User’s Coinpass Account;
Coinpass suspects the Coinpass Services are being used in a fraudulent or unauthorized manner;
Coinpass suspects the Coinpass Services are being used in relation to money laundering, terrorist financing, fraud, or any other financial crime;
Coinpass suspects that the payment method linked to the User's Coinpass Account E-Wallet is blocked or declined; or
Coinpass suspects the User of abusing any Coinpass Services.
Coinpass may refuse to complete a transaction that is authorised by the User where there are insufficient funds in the User’s Coinpass Account E-Wallet or insufficient Digital Assets in their Coinpass Account E-Wallet to cover the transaction including associated fees at the time that Coinpass receives instructions from the User for the transaction.
Should Coinpass refuse to complete a transaction or suspend access to Coinpass Services, Coinpass will provide the User with the reasons for such actions. Coinpass will at its sole discretion lift the suspension as soon as reasonably practicable once a resolution has been reached. Coinpass is under no obligation to reinstate a transaction at the same price or on the same terms as before any such suspension occurred.
You agree to pay all User fees payable to Coinpass. A full list of our fees can be found in the Fee Schedule which forms part of this Agreement.
Coinpass may, in its sole discretion, update the fees from time to time by publishing a new Fee Schedule. Any updated fees will apply to any transactions that occur following the effective date of the updated fees.
The User authorizes Coinpass to deduct from your account any applicable fees payable to Coinpass under this Agreement.
Registration
The User must apply to register a Coinpass Account to use the Coinpass Services. Coinpass may in its sole discretion refuse to open any Coinpass Account. In order to be eligible for a Coinpass Account, the User represents and warrants that you:
When creating a Coinpass Account the User agrees to:
Coinpass may restrict or prohibit the use of the Coinpass Services in the following Restricted Jurisdictions. If you are registering to use the Coinpass Services on behalf of a legal entity, you represent and warrant that the legal entity is duly organized and validly existing under the applicable laws of the entity’s jurisdiction and that the User is duly authorized by the legal entity to act on its behalf.
Third-Party Access
The User may allow regulated third parties to access their Coinpass Account E-Wallet and does so at its own risk. In doing so, the third-party can access the User’s transactional and other data, and/or may initiate transfers from their Coinpass Account E-Wallet.
Coinpass may refuse access to regulated third parties to prevent unauthorized or fraudulent access to a User’s Coinpass Account E-Wallet. In such cases, unless Coinpass is prohibited by applicable law, Coinpass will inform the User that the third-party's access has been denied. Coinpass will only permit access once it is satisfied that the reasons for refusing access are no longer applicable.
Verification
The User must complete the Coinpass Verification Process before they are permitted to use any of the Coinpass Services.
The User's request to register an account shall be deemed as authorisation for Coinpass to use the Coinpass Account Information and any other information provided by the User to complete the Coinpass Verification Process.
Coinpass may request information or documentation to verify any information provided by the User, including the Coinpass Account Information and any such information that Coinpass is required to collect from time-to-time under applicable law.
The User must provide any information or documentation requested by Coinpass for the purposes of identity verification and the detection and prevention of money laundering, terrorist financing, fraud, or any other financial crime and permit us to keep a record of such information. This information will be held by Coinpass.
The User warrants and confirms that all information provided by the User to Coinpass is true and accurate and that the User has not withheld any information that is relevant to the Coinpass Verification Process and the provision of the Coinpass Services to you, including information requested under the Coinpass Accounts section.
The User must ensure that the Coinpass Account Information remains true and complete, and is updated promptly when changed. If Coinpass reasonably believes that any information provided by the User is incorrect, false, outdated, or incomplete, Coinpass reserves the right to suspend or terminate the User's access to the Coinpass Services.
The User agrees to provide additional information or documentation about the User or their business, if requested by Coinpass in order for Coinpass to conduct enhanced due diligence.
The User grants Coinpass permission to make inquiries, directly or through third parties, to verify the User’s identity or to protect the User against fraud or other financial crime, and to take any action that Coinpass reasonably deems necessary based on the results of such inquiries. When Coinpass make inquiries, the User acknowledges and agrees that personal information may be disclosed to credit reference and fraud prevention or financial crime agencies.
The User may load funds into their Coinpass Account using one of the payment methods available. Funds loaded into a Coinpass Account by the User will be reflectedand stored in the Coinpass Account E-Wallet.
The User may withdraw all or part of the User Funds held in their Coinpass Account E-Wallet at any time. On termination of this Agreement, Coinpass shall transfer any User Funds remaining in the User’s Coinpass Account E-Wallet to the bank account connected with the User's Coinpass Account.
The Coinpass Account E-Wallet and the Coinpass Account are not deposit or investment accounts and are not protected by the Financial Services Compensation Scheme.
The User agrees that Coinpass may hold the User Funds in a designated account with a regulated financial institution. No User Funds held by Coinpass in a designated account shall accumulate any interest.
Coinpass may conduct checks prior to the User withdrawing User Funds from the Coinpass Account E-Wallet for the purposes of preventing fraud, money laundering, terrorist financing and other financial crimes. This may delay or prevent the User from withdrawing the User Funds.
If a payment by the User to load funds into an Coinpass Account E-Wallet is not successful, you authorize Coinpass to cancel any related Digital Assets transactions or to debit any of the User's other payment methods in any amount necessary to complete the E-Currency Transactions. You are solely responsible for maintaining an adequate balance and/or sufficient credit limits to avoid overdraft, or similar fees charged by your bank account or payment provider. Coinpass shall not be liable for any fees charged by the User's bank account or payment provider.
It is necessary for Enhanced Due Diligence (“EDD”) to be conducted
where a client deposit or withdrawals fiat or cryptocurrencies if:
In these instances, verification of the client’s source of funds/wealth will
been performed.
Verification of the source of funds/wealth can be obtained from a variety of
sources, including:
Where a Digital Asset transaction or a withdrawal of the User's funds is initiated from a Coinpass Account E-Wallet using the User’s credentials, Coinpass will process that transaction as instructed unless the User notifies Coinpass otherwise prior to completion of the transaction.
If you believe that a particular transaction was not authorized by you or was carried out incorrectly by Coinpass, you must promptly notify Coinpass and at most not more than 14 days after the relevant transaction occurred, either by email to support@coinpass.com or by phone on: +44 203 475 9316.
Coinpass shall not be held responsible for any claim for unauthorized or incorrect transactions unless the User has notified Coinpass in accordance with the Unauthorised Transactions section.
The User authorizes Coinpass to investigate any actual or potential unauthorized transactions or incorrect transactions to the extent Coinpass deems necessary and Coinpass reserves the right to suspend the User's account during any such investigation.
Coinpass is not responsible for any claim for unauthorized transactions or incorrect transactions if the User has acted fraudulently, intentionally, or with negligence, and this has resulted in the unauthorized or incorrect transactions.
If Coinpass confirm that a transaction was unauthorized or incorrect, Coinpass shall reinstate the amount contained in the User's Coinpass Account E-Wallet that was the subject of the unauthorized or incorrect transaction, subject to the other provisions of the Unauthorized Transactions section.
The User agrees to be liable for the first £250 of any losses incurred in respect of an unauthorized transaction that arises from the use of lost or stolen login credentials that are linked to the User's Coinpass Account and the User authorizes Coinpass to deduct such sum before processing the reinstatement referred to in the Unauthorised Transactions section.
Coinpass is fully committed to preventing money laundering and terrorist financing and we will not support digital assets that through technology obscure or make transmission records unidentifiable. We may not be able to return any unsupported cryptocurrency deposits in cases where it is not possible to verify the sender’s wallet address and therefore, if you transfer an unsupported digital asset to your Coinpass account and/or we cannot identify the sender of the deposit received, we will deem the deposit not to have taken place and we may, in our sole discretion obtain and retain the unsupported digital asset, on the grounds that the identity of the sender cannot be verified for Anti Money Laundering purposes.
Coinpass only supports those cryptocurrencies or other tokens listed on our fees schedule page and we are unable to process any transaction made using any other unsupported cryptocurrency or network.
Transactions
The User's Coinpass Account E-Wallet enables the User to give instructions to Coinpass to make deposits, withdrawals, and transfers:
The User is prohibited from making transfers from or into their Coinpass Account E-Wallet (whether in FIAT currency or Digital Assets) into or from any third-party online digital wallet outside of the Coinpass Platform or bank account or other payment methods.
All FIAT currency balances are stored by Coinpass at a third-party banking provider for safekeeping.
The User acknowledges and agrees that Coinpass is not acting as the User’s broker, intermediary, agent, or advisor or in any fiduciary capacity when executing E-Currency Transactions and any communication between the parties or information provided to the User by Coinpass shall not be considered or construed as advice.
The underlying software protocols which govern the operation of Digital Assets supported on the Coinpass Platform are not owned or controlled by Coinpass. The underlying protocols are open-source software that may be used, copied, modified, and distributed by any individual generally without restriction. Coinpass shall not be responsible for the operation of the underlying software protocols and Coinpass do not guarantee their functionality or security.
The User acknowledges that the underlying software protocols relating to any Digital Assets stored by the User in their Coinpass Account E-Wallet may undergo material changes that impact the value, functionality, availability, appearance, name, or any other characteristics or attributes of the Digital Asset.
Coinpass shall not be liable for any loss of value the User experiences as a result of changes to how any Digital Asset operates, including but not limited to changes to the underlying software protocols.
Coinpass shall not be responsible for notifying the User of proposed or actual changes to the underlying software protocols, or for providing information or guidance as to the impact of any changes. It is the User's sole responsibility to understand any changes to the underlying software protocols and to determine whether they will continue to hold the Digital Asset in their Coinpass Account E-Wallet or continue to make E-Currency Transactions involving that Digital Asset.
Coinpass may, where possible, provide the User with notices or alerts in relation to the underlying software protocols. It is the User’s responsibility to make themselves aware of, and consider how to deal with, upcoming changes. In the event of a change to the underlying software protocols, Coinpass may, at its sole discretion, temporarily suspend transactions and trading of any Digital Assets, or any other such steps that Coinpass decides are necessary, to protect assets held on the Coinpass Platform.
Coinpass reserves the right to withhold or terminate support for any supported Digital Asset or any other digital asset created as a result of changes to the underlying software protocols.
E-Currency Transactions
Coinpass will process E-Currency Transactions in accordance with the instructions Coinpass receives from the User. Digital Asset withdrawal and deposit instructions must be made with a Coinpass Account E-Wallet under the direct control of or owned by that User.
The User agrees to verify all transaction information prior to submitting instructions to Coinpass. Coinpass shall not be liable or have any responsibility for ensuring that the information provided by the User is accurate.
E-Currency Transactions cannot be reversed once Coinpass has submitted the instructions to transfer Digital Assets from the User’s Coinpass Account E-Wallet to the destination using the relevant Digital Asset network.
Once submitted to a Digital Asset network, an E-Currency Transaction is not complete until confirmation from the Digital Asset network has been received by Coinpass. Until confirmation is received, the E-Currency Transaction is in a pending state. Digital Assets associated with E-Currency Transactions that are in a pending state will be designated accordingly and will not be included in the User’s Coinpass Account E-Wallet balance.
Once the User executes an E-Currency Transaction, an electronic confirmation will be sent to the User, save that the User agrees that Coinpass' failure to provide such confirmation shall not prejudice or invalidate the terms of the E-Currency Transaction.
Coinpass may at its sole discretion refuse to process or suspend or cancel any pending E-Currency Transaction as required by any applicable law or any court or other authority to which Coinpass is subject in any jurisdiction, or where Coinpass reasonably believes that an E-Currency Transaction is or may be unlawful, or contrary to applicable law, or good practice or inconsistent with Coinpass’ anti-money laundering and terrorist financing policies.
E-Currency Transactions are available only in connection with Digital Assets supported by the Coinpass Platform. The User is prohibited from using or attempting to use their Coinpass Account E-Wallet to store, send, request, or receive Digita Assets in any form that the Coinpass Platform does not support. Coinpass assumes no responsibility or liability in connection with any attempt by the User to use their Coinpass Account Digital Wallet for unsupported Digital Assets.
Coinpass may charge a network fee to process an E-Currency Transaction, calculated at Coinpass' sole discretion. Coinpass will always notify the User of the network fee at or before the time the User authorizes the E-Currency Transaction. A full list of Coinpass' fees can be found in our Fee Schedule.
Coinpass securely stores Digital Assets private keys, which are the means by which the User can securely approve an E-Currency Transaction. Coinpass securely stores private keys under its control using a combination of online and offline storage. As a result, it may be necessary for Coinpass to retrieve certain information from offline storage in order to facilitate an E-Currency Transaction in accordance with the User’s instructions. The User, therefore acknowledges that this may delay the initiation or crediting of E-Currency Transactions.
All Digital Assets held in Coinpass Account E-Wallets are held by Coinpass on a custodian basis on behalf of the Users. Therefore:
Coinpass will not issue any replacement Digital Assets in the event that the User’s Digital Assets, private key or password is lost, stolen, malfunctioning, destroyed or otherwise inaccessible.
The Digital Currency Exchange Service enablesthe User to buy Digital Assets using:
The User may buy or sell supported Digital Assets via their Coinpass Account E-Wallet. The purchase or sale authorizes Coinpass to debit or credit the Coinpass Account accordingly. Coinpass will attempt to reflect the purchase or sale as promptly as possible.
The User may buy supported Digital Assets by linking a valid payment method, such as a credit or debit card, to their Coinpass Account E-Wallet. The User authorizes Coinpass to debit funds using the User’s selected payment method(s) to complete their purchase. Although Coinpass will attempt to deliver the Digital Assets to the User as promptly as possible, funds must be cleared in the User’s Coinpass Account E-Wallet before the status of their E-Currency Transaction is shown as complete and the Digital Assets are delivered to the User’s Coinpass Account E-Wallet.
The User may sell Digital Assets in exchange for Legal Tender supported by Coinpass.
The User has the option to buy or sell Digital Assets by clicking the "Buy" or "Sell" button respectively on the Coinpass Platform. The User agrees that clicking either of the buttons authorizes Coinpass to initiate a transaction at the quoted buy price or sell price and to charge the User the relevant fees associated with the transaction.
The User cannot cancel, reverse, or change any transaction marked as complete or pending. If the payment is not successful for any reason, including where the payment method has insufficient funds, the User authoriszes Coinpass, in its sole discretion, to cancel the transaction or to debit the User's other payment methods, including balances on the User’s Coinpass Account E-Wallet, in any amount necessary to complete the transaction.
Coinpass will make all reasonable efforts to fulfil the User's instructions pursuant to terms listed under Exchange Services. If Coinpass is unable to fulfil the User's instructions, Coinpass will endeavour to notify the User.
The User acknowledges that the buy price exchange rate may not be the same as the selling price exchange rate at any given time and that Coinpass in its sole discretion may add a margin or ‘spread’ to the quoted Exchange Rate. The User agrees to accept the relevant Exchange Rate when you authorise a transaction.
Coinpass does not guarantee that the User will be able to buy or sell Digital Assets at any particular price or time. The User acknowledges that the Digital Assets are subject to price fluctuations and that Coinpass has no obligation to provide particular prices to buy or sell Digital Assets.
The purchase or sale of Digital Assets using User Funds or Legal Tender is subject to an Exchange Rate fee. The applicable Exchange Rate fee will be displayed on the Coinpass Platform in the User’s account prior to each transaction and is stated on each receipt issued by Coinpass to the User. A full list of Coinpass fees can be found in our Fee Schedule.
Coinpass at its sole discretion may immediately and without notice suspend, restrict, or terminate the User’s access to any or all of the Coinpass Services and/or deactivate or cancel a User’s Coinpass Account. The User agrees that Coinpass is under no obligation to disclose the reasons for the suspension or termination to the User.
The User may close their Coinpass Account at any time by withdrawing all balances and funds and informing Coinpass via the Coinpass Platform. There are no charges for closing or cancelling a Coinpass Account, although the User will be required to pay any outstanding fees and balances owed on the account. The User authorizes Coinpass to cancel or suspend any pending transactions at the time of termination.
On termination of this Agreement, unless prohibited by applicable law to which Coinpass is subject in any jurisdiction, we will liquidate any Digital Assets or any Legal Tender balance in the User's Coinpass Account E-Wallet(s) and within 30 (thirty) days after termination, transfer these funds directly back to the User's original funding account. If the Users account details have changed since they originally funded their Coinpass account, they will be asked to provide evidence that the account they wish to transfer any funds to, is in their name or under their direct control.
The User gives express consent to Coinpass to access, process, and retain any personal information or Coinpass Account Information provided to Coinpass for the purposes of providing the Coinpass Services. This consent is subject to the rights or obligations Coinpass or the User have in accordance with applicable data protection laws and regulations including the Privacy Policy.
The User may withdraw its consent by closing their Coinpass Account. However, Coinpass may retain and continue to process the User's personal information for other purposes, in accordance with this clause and the Privacy Policy.
The User acknowledges that Coinpass may process personal data in relation to the User, and personal data associated with other individuals, in connection with this Agreement, or the Coinpass Services. Coinpass shall process all personal data in accordance with the Privacy Policy and Data Protection Policy, which forms part of this agreement. Accordingly, the User represents and warrants that:
The Coinpass Services are provided on an "as is" and "as available "basis without any representation or warranty whether express or implied including any warranties of title, merchantability, fitness for a particular purpose and/or non-infringement, or warranties arising from the course of performance, course of dealing or usage in trade to the maximum extent permitted by applicable law. Coinpass does not make any representations or warranties that the Coinpass Platform, any of the Coinpass Services, or any of the materials or information contained therein, are accurate, complete, reliable, current, error-free, or free of viruses or other harmful components or that access will be continuous, uninterrupted, timely, or error-free.
The User hereby agrees that Coinpass will not be liable for any losses or damages arising out of or relating to:
If Coinpass fails to comply with this Agreement, we are responsible for direct loss or damage suffered by the User that is a foreseeable result of our breaching the terms of this Agreement or our failing to use reasonable care and skill.
To the maximum extent permitted by applicable law, in no event will Coinpass, our affiliates or respective shareholders, members, directors, officers, employees, advisors, agents, representatives, suppliers, service providers, or contractors be liable for any:(a)
(a) director indirect loss of or damage to:
(b) incidental, indirect, special, punitive, consequential, or similar damages,
in each case arising out of or in connection with the Coinpass Platform, any Coinpass Services, any performance or non-performance of Coinpass Services, or any other product, service, or other item provided by or on behalf of Coinpass and its affiliates, whether under contract, statute, negligence or otherwise.
If the User claims that Coinpass failed to process a buy or sell transaction properly, damages are limited to no more than the combined value of the supported Digital Assets or User Funds involved in the transaction. The User may not recover any purported loss of anticipated trading profits or for any actual trading losses made as a result of the failure to buy or sell.
Subject to clauses listed in the Liability section, in no event will the liability of Coinpass, our affiliates, and their respective shareholders, members, directors, officers, employees, advisors, agents, representatives, suppliers, service providers, or contractors arise out of services offered by or on behalf of Coinpass and its affiliates, any performance or nonperformance of the Coinpass Services, or any other product, service or other items, whether under contract, statute, negligence or otherwise, exceed an amount equal to 100% of the fees paid by you to Coinpass under this Agreement in the twelve-month period immediately preceding the event giving rise to the claim or liability.
Notwithstanding any other terms of this Agreement, all limitations of liability are subject to any obligations that Coinpass has under applicable law and regulation, including our obligation to exercise reasonable care and skill in the provision of the Coinpass Services. Nothing in this Agreement shall limit our liability resulting from our fraud or fraudulent misrepresentation, gross negligence, or deliberate misconduct, for death or personal injury resulting from either Coinpass'or our subcontractors’ negligence.
The User acknowledges that there are risks associated with utilizing an internet-based trading system including, but not limited to, the failure of hardware, software, and internet connections. The User acknowledges that Coinpass shall not be responsible for any communication failures, disruptions, errors, distortions, or delays the User may experience when trading via the Coinpass Services, howsoever caused.
Coinpass is not liable for any damage or interruptions caused by any computer viruses, spyware, scareware, trojan horses, worms, or other malware that may affect the User’s computer or other equipment, or any phishing, spoofing, or other cyber-attack.
Coinpass will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards, and cheque issuances are processed in a timely manner, but Coinpass makes no representations or warranties regarding the amount of time needed to complete processing which is dependent upon factors outside of our control.
Coinpass is not liable for any breach of this Agreement where the breach is due to abnormal and unforeseeable circumstances beyond our control, the consequences of which would have been unavoidable despite all reasonable effects to the contrary, nor is Coinpass liable where the breach is due to the application of mandatory legal rules.
If the User wishes to raise a complaint you are advised to contact Coinpass via the Coinpass Platform. When you contact Coinpass please provide your name, address, and any other information Coinpass may need to identify you as the User, and any transactional information, if the query relates to a trade. In the event of a complaint, a support person will consider a complaint brought to their attention by the User. The support officer will consider the complaint without prejudice based on the information provided by the User. Within 14 days of our receipt of the User’s complaint the support officer will, where possible, address the points raised in the complaint by sending the User an e-mail in which Coinpass will state one or more of the following; Should the support officer require more time they will send the User a holding reply indicating the reasons for a delay in answering the complaint and specifying the deadline by which the support officer will respond to the complaint. A resolution offer will become binding on both parties once accepted by all the parties to the resolution offer. An offer of resolution will not constitute any admission by Coinpass of any wrongdoing or liability regarding the subject matter of the complaint.
Should the support officer require more time they will send the User a holding reply indicating the reasons for the delay in answering the complaint and specifying the deadline by which the support officer will respond to the complaint.
A resolution offer will become binding on both parties once accepted by all the parties to the resolution offer. An offer of resolution will not constitute any admission by Coinpass of any wrongdoing or liability regarding the subject matter of the complaint.
Coinpass may provide Users from time to time with “User Promotions”. Users that are eligible and select to participate in a promotion will by default, accept the supplementary Terms and Conditions provided and associated with the “User Promotion". See our live promotions page for the latest coinpass.com promotions and rewards.
Coinpass (coinpass.com) partners with third-party banking institutions and e-money payment providers to receive, process and store Coinpass and User funds in segregated banking accounts.
Coinpass' selection criteria for these partners ensure the highest quality service, compliance, and security, and follow a similar KYC/AML Policy as guided by the local regulator of the same region/jurisdiction.
Coinpass uses multiple banking partnerships and providers across regions to ensure maximum flexibility and business resilience and service for inbound and outbound transfers.
Coinpass Limited UK Banking Partners:
Note: Both ENUMIS and BCB GROUP operate under CLEARBANK, a UK-based clearing bank, for customer account IBAN issuance. Some UK banks will display either company name during the IBAN lookup and matching process when making a new deposit to COINPASS LIMITED payee accounts.
Coinpass Limited EU Banking Partners:
From time to time, Coinpass will add new payment providers and services to enhance our platform and services offerings.
Coinpass provides retail and corporate clients who hold appropriate levels of cryptocurrencies on our platform with the functionality of being able to stake their tokens. Any crypto assets our clients wish to lock up for staking purposes to earn additional tokens are enrolled into third-party proof of stake networks. This service can be directly accessed via the “Staking” tab available within the coinpass.com platforms and services. The use of staking is totally optional, but any User wishing to use our staking services agrees to be bound by the terms of this agreement.
Crypto tokens available for staking will be displayed in the "Staking" section of our platforms and applications. Coinpass will add additional tokens to stake as they become available, these will be displayed in the drop-down menu within each user’s coinpass account staking tab. Coinpass reserves the right to remove specific staking tokens from the staking menu and offering at their discretion and will notify users accordingly.
A list of stakable tokens is available on our fees and staking page(s).
The following Eligibility criteria will apply to any Userwishing to use our staking services:
Current Permitted Jurisdictions which allow for staking(subject to change):
By opting into the staking of any of your assets with us, coinpass as a transaction validator on the applicable network for the cryptocurrency you have chosen to stake will stake these assets on your behalf, and if Coinpass successfully validates a block of transactions in that cryptocurrency, you may earn a reward granted by that cryptocurrency network. The level of your reward will be determined by the protocols of the applicable network and after any initial bonding time, (which can be up to 2 days in some cases) reward funds will be available for you to withdraw from your account, less our commission.
Coinpass takes a commission on all rewards generated from staking activities. Staking rewards paid back to our Users reflects both this staking fee and the actual amount of cryptocurrency originally staked.
Any “staking rewards return” rate published by coinpass.com for a particular cryptocurrency is based on current data available to coinpass and levels of past rewards are not an indication of likely or actual future rewards. As a third party, we cannot guarantee that you will receive staking rewards if onboarding from a non-permitted jurisdiction. Your jurisdictional eligibility to receive such rewards may be subject to change at any time.
The tax treatment of certain cryptocurrencies is uncertain, and it is your responsibility to determine what taxes if any, arising from these transactions. Users are solely responsible for reporting and paying any applicable taxes arising from staking and all related transactions through the Coinpassstaking services, and Coinpass does not provide investment, legal, or tax advice to our Users in connection with any cryptocurrency trading conducted through our platform.
This section applies to all transactions completed using Coinpass Services, including User purchase or sale of Digital Assets directly from Coinpass Services, and any transaction in which a User loads Legal Tender into their Coinpass Account.
Coinpass may, at any time and in its sole discretion, refuse any trade submitted via Coinpass Services, impose limits on the trade amount permitted via the Coinpass Services or impose any other conditions or restrictions upon the User’s use of the Coinpass Services without prior notice. For example, Coinpass may limit the number of open orders that the User may establish via the Coinpass Services or Coinpass may restrict trades from certain locations.
It is the User’s sole responsibility to determine whether, and to what extent, any taxes apply to any transactions they conduct through the Coinpass Services, and to withhold, collect, report, and remit the correct amounts of taxes to the appropriate tax authorities. User transaction history is available through the User’s Coinpass Account.
Coinpass grants the User a limited, non-exclusive, non-transferable license, subject to the terms of this Agreement, to access and use the Coinpass Platform and related content, materials, and information (collectively, the "Content") solely for the purposes of accessing and receiving the Coinpass Services and for any other approved purposes as permitted by Coinpass from time to time. Details of Coinpass' Restricted Uses are contained in Schedule 1. Any other use of the Coinpass Platform or Content is expressly prohibited and all other right title and interest in the Coinpass Platform and Content is exclusively the property of Coinpass and/or its licensors. The User agrees not to copy, transmit, distribute, sell, license, reverse engineer, modify, publish, or participate in the transfer or sale of, create derivative works from, or in any other way exploit any of the Content, in whole or in part.
All logos related to Coinpass Services or displayed on the Coinpass Platform are trademarks or registered marks of Coinpass or its licensors. The User may not copy, imitate, or use them without our prior written consent.
Links to third-party materials (including without limitation, websites) may be provided as a convenience but are not controlled by Coinpass. The User acknowledges and agrees that Coinpass is not responsible for any aspect of the information, content, or services contained in any third-party materials or on any third-party sites accessible or linked to the Coinpass Platform.
Coinpass may make any changes to the Coinpass Services from time to time and may make changes to the Agreement by notifying the User in advance. Once notified by Coinpass, the User will be deemed to have accepted the change and continue to use the Coinpass Services if the User does not notify Coinpass prior to the date the change takes effect. If the User does not accept the change, this Agreement will terminate at the end of the one-month notice. The User may also end the Agreement immediately and free of charge with effect at any time before the expiry of the one-month notice.
Coinpass may also make amendments to the Agreement by posting the revised Agreement on the Coinpass Platform, indicating when the revised Agreement becomes effective. Copies of the most up-to-date version of the Agreement will be made available on the Coinpass Platform at all times.
Nothing in this Agreement shall be deemed or is intended to be deemed, nor shall it cause, either the User or Coinpass to be treated as the agent of the other party. If the User suspects that their Coinpass Account or any of their security details have been compromised or they become aware of any fraud or attempted fraud or any other security incident (including a cyber-security attack) affecting you, the User, or Coinpass, you must notify Coinpass Support as soon as possible by email at support@coinpass.com or by calling coinpass on +44 203 475 9316. The User must take any steps that Coinpass reasonably requires to reduce, manage, or report any security breach. Failure to provide prompt notification of any security breach may be taken into account in our determination of the appropriate resolution of any matter.
If Coinpass holds User funds or Digital Assets, and Coinpass is unable to contact the User and has no record of the use of Coinpass Services for two (2) years, applicable law may require us to report the User Funds or Digital Assets as unclaimed to the authorities in the relevant jurisdiction. Coinpass reserves the right to deduct a dormancy fee or other administrative charges from such unclaimed funds, as permitted by applicable law.
This Agreement is personal to the User and therefore Users cannot transfer or assign rights, licenses, interests, and/or obligations to anyone else. Coinpass may transfer, assign, or otherwise deal with all rights, licenses, interests, and /or our obligations at any time, including as part of a merger, acquisition, or other corporate reorganization involving Coinpass.
This Agreement and any information or notifications that both parties are required to provide under the terms of this Agreement shall be in English.
The User must not create security over their User Funds or Digital Assets. If a court or other regulatory body finds that any provision of this Agreement is invalid or unenforceable, the other provisions of this Agreement and the remainder of the provision in question shall not be affected and shall be construed as if such invalid or unenforceable part did not exist. All provisions of this Agreement which by their nature extend beyond the expiration or termination of this Agreement will continue to be binding and operate after the termination or expiration of this Agreement.
Unless otherwise indicated by Coinpass, all copyright and other intellectual property rights in all Content and other materials contained on the Coinpass Platform or provided in connection with any Coinpass Services, including the Coinpass logo and all designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof are the proprietary property of Coinpass and/or our licensors or suppliers and are protected by international copyright laws and other intellectual property rights laws.
A person who is not a party to this Agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce a term within this Agreement.
No failure or delay by Coinpass to exercise any right or remedy provided under this Agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it preclude or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall preclude or restrict the further exercise of that or any other right or remedy.
This Agreement is governed by the laws of England and subject to the jurisdiction ofthe English courts.
Users may not use their Coinpass Account to engage in the following categories of activity. The specific types of use listed below are representative, but not exhaustive. If a User is uncertain as to whether or not the use of Coinpass Services is restricted, please submit a request to Support via the Coinpass site.
When opening a Coinpass Account and using any Coinpass Services, the User confirms that they will not use the Coinpass Account to do any of the following:
The following are the Trading Rules and Conditions that govern the placing of orders on any of the Coinpass Platforms (Instant, Mobile, Trade), and are supplementary to the Coinpass Terms and Conditions. Users should be aware of which order types are available on which Coinpass platform.
Orders Types
Users can place an Order as either a “Limit Order”, “Market Order” or a “Stop Loss Order”. Not all order types are available on all Coinpass platforms. Market Orders or Stop Orders can be cancelled if they are not filled and there are no fees charged for cancelling these Orders.
Market Orders:
A Market Order is an order to buy or sell a crypto asset at the market's current best available price. A market order typically ensures an execution but it does not guarantee a specified price. Market Orders are posted immediately onto the order book and are considered as a “Taker Order”.
Please note Market Orders are influenced by the liquidity in the order book at the time the Market Order was placed. Market Orders could fill at a price less favorable than the last recent trade price and, in some cases, this could result in large price changes called ‘slippage’.
Limit orders:
Limit Orders set the maximum or minimum price at which to complete a transaction. Limit Orders typically act as “Resting Orders” to buy or sell a crypto asset automatically, and are executed when the limit price is attained/reached. Users should be aware execution is on a best-efforts basis and could result in price “slippage” as the order when released is treated as a Market Order to be executed at the prevailing price at the time.
Stop Loss Orders:
Stop Loss Orders are an order placed to sell a crypto asset when it reaches a certain price. Stop Loss Orders are used typically to limit a User’s loss on a position in a crypto asset. They differ from Limit Orders in that the crypto asset can be executed immediately at the Stop Loss Order price but the order is not released until the market price is reached to close off an existing position.
To place an order with Coinpass a User must have available FIAT funds or crypto assets to cover the order and any applicable fees. On the placement of any order, FIAT funds or crypto assets sufficient to cover that order are removed from available User balances in the User’s Coinpass E-Wallet.
Orders once posted will remain on the order book until cancelled by the User or Coinpass, the expiry of a Time in Force Instruction, or it is completely filled by one or more orders placed by another User at the same price. All order types are subject to Coinpass minimums and maximum order sizes for Market Orders as determined by the User’s Coinpass Account profile.
Fees and Settlement
Coinpass charge a platform fee. The platform fee is linked to the User’s Coinpass Account and can be viewed on. The fee is charged as a percentage of volume filled. The platform fee charged is debited as a User places an order, and the available balance is adjusted after each trade. Fee discounts are available to all Users based on priortrades executed.
Coinpass settles all Filled Orders immediately and this is reflected in the User’s available balances (crypto and FIAT funds). Users can then withdraw FIAT funds and crypto assets subject to daily withdrawal limits and User account verification requirements.
Order Book Integrity
All orders that are filled will not be amended or changed unless: Coinpass is compelled to do so to comply with any applicable law or regulation, this could include where Coinpass is required to suspend or terminate a User’s Coinpass Account;
Coinpass also reserves the right to take any action deemed appropriate to preserve market and order book integrity. Examples of such actions include but are not limited to:
Users are prohibited from engaging in market manipulation. Market manipulation is defined as actions taken by any market participant or a person or User acting in concert with a participant which is intended to:
Users are not able to place an order which would result in self-execution. If two orders of the same quantity would result in self-execution, both orders shall be cancelled.
If two orders of different quantities would result in self-execution, the smaller order is cancelled and the larger order is decreased by an amount equivalent to the smaller quantity. The remainder of the larger order remains open.
Order Book Priority
Access to the Coinpass order book is “pari passu” for all Users. Coinpass does not provide prioritized access to any User. Coinpass operates on a “First Come First Serve” basis. This means that each time an order is posted that order is matched with the earliest-in-time order at the best price on the Order Book. All Users accessing the Coinpass Platform are subject to the same Price-Time Priority. Please note an order may be matched with a number of corresponding orders at the same price.
Taker Orders are matched with the best available existing Market Orders. This means that a Limit Order placed outside the market(i.e., a sell order below the highest existing buy order, or a buy order above the lowest existing sell order) will be filled by the best available existing order rather than an existing order with the same price as the Limit Order.
Coinpass trades its own capital, and any User is subject to the same rule of “First Come First Served” basis as all other Users. Coinpass policies also prohibit all Coinpass employees from using inside, corporate, or proprietary information to trade crypto assets. All employees are required to trade Coinpass only supported assets on Coinpass products.
Maintenance and Interruptions
On occasions, Coinpass may suspend trading temporarily for maintenance or upgrades. Coinpass will notify all users via support of any scheduled maintenance detailing the:
Once maintenance has been completed Users shall be notified. Resting Limit Orders may be cancelled at Coinpass’ sole discretion and Coinpass will notify any impacted User.
If a technical issue occurs preventing Users from placing or cancelling orders or accessing the Coinpass Platform via any permissible means, Coinpass may, at its discretion, take one or more of the following actions:
If access to the Coinpass Platform is unavailable for 10 minutes or more Coinpass will endeavor to cancel any Resting Orders.
Fast, secure, and compliant Bitcoin and crypto exchange for investors, traders, and businesses in the United Kingdom
Crypto-assets are very high risk, speculative investments. When investing in crypto-assets, you will not have access to the Financial Ombudsman Service (FOS) or the Financial Services Compensation Scheme (FSCS) if something goes wrong. Investors in crypto-assets should be aware and prepared to potentially lose some or all of the money invested. Investors should also be aware that failure of the trading and safekeeping platform could also lead to a loss of funds invested.
Coinpass do not make any representations or recommendations regarding the advisability or otherwise of trading in crypto assets or any particular transaction.
Coinpass Limited is a company registered in England & Wales. Company number: 11164834. Registered address: Office 48, The Cobalt Building, 1600 Eureka Park, Lower Pemberton, Ashford, Kent, England, TN25 4BF.
Coinpass Limited is a registered cryptoasset firm with the United Kingdom Financial Conduct Authority (Reference Number 921481) under the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended) in respect of its activities in cryptoassets.
